How to Use NOUN e-Ticketing Platform

What is NOUN e-Ticketing System?

The National Open University of Nigeria Support e-Ticketing System, in response to these challenges, provides an integrated mechanism for receiving, resolving and monitoring of complaints and enquiries without physical contact between the complainants and the response team. All the complainant or enquirer needs to do is visit the website to state his/ her complaints and a number would be assigned to them for ease of tracking of the complaint in case the complaint is not addressed satisfactorily.

This is, however, unlikely as all tickets are subjected to further scrutiny by higher authorities within the institutional structure. The system engenders transparency and provides the opportunity to track not only the staff that resolved the complaint but also the time taken to do so for quality assurance purposes.

Upon the receipt of the complaint or enquiry, the system assigns it to the appropriate unit depending on the nature of the complaint. The software is able to do these automatic assignments based on the institutional structure of the client as fed into the system before deployment.

In addition, the system is provisioned with a reporting or an alarm system that alerts the top executives as to the status of any ticket raised and the action(s) taken on it as well as the actors involved.

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Categories of Complaints on NOUN e-Ticketing Platforms

1. ACADEMIC REGISTRY
   i. Admission Enquiries
   ii. Change Of Study Centre
   iii. Correction Of Name And Date Of Birth On The
   iv. Enquiries On Certificate Collection
   v. Error Of Name On Certificate
   vi. NYSC Issues
   vii. Old Student Re-enrolment
   viii. Undergraduate Transcript Enquiries

2. ELEARN PORTAL
i. Course(S) Not On Elearn Portal
ii. eLearn Login Issues
iii. Upload Of SIWES Report
iv. Uploading Of Projects/Seminar/Practicum/Teaching Practice

3. EMAIL AND COURSEWARE
i. eCourseware Issues
ii. No Email Address
iii. Student NOUN Email Issue

4. FACULTY / DEPARTEMENTAL ISSUES
i. Change Of Entry Level
ii. Change Of Programme
iii. Discrepancies In CGPA
iv. Graduation Related issues
v. Incomplete Result
vi. Missing Results
vii. Remarking Of Examination Scripts

5. INDUSTRIAL TRAINING (SIWES)
i. Change Of Email On SIWES Portal
ii. Change Of Password
iii. How To Login To The SIWES Platform
iv. Industrial Training Fund Stipends
v. Login Issues On SIWES Platform
vi. Missing SIWES Result
vii. Payment For The Logbook / Enquiries
viii. Registration For SIWES Courses

6. POSTGRADUATE (SPGS)
i. Graduation Status
ii. PhD ADMISSIONS
iii. Postgraduate Admissions (Pgd And Masters)
iv. Postgraduate Transcript Enquiries
v. Research Projects, Teaching Practice And Practicum

7. STUDENTS PORTAL ISSUES
i. Course Registration Issue
ii. Dropping Of Courses
iii. Login Issue
iv. Wrong Passport Upload

8. STUDENTS’ ACCOUNT
i. Credit Of RRR Payment
ii. E-Wallet Balance Issue
iii. Graduate Final Clearance
iv. IRREGULAR DEBITS IN THE WALLET
v. Printing of Student Wallet
vi. Semester Fees Omission

9. TMA & RESULT RELATED ISSUES
i. Change of Exam Venue
ii. Missing Result
iii. Remaking of Examination Script
iv. Unable to Access My TMA
v. Unable to View Result

How to Create New Ticket on NOUN e-Ticket System

1. Go to the NOUN support portal at https://support.noun.edu.ng

2. Click the Open New Ticket menu.
3. Provide your matriculation number and phone number.
4. Select the category of an issue and select the subcategory also.
5. Enter your message body.
6. If you have a file/screenshot for attachment. Select the file. NOTE: Supported file type
   include jpg, jpeg, png, gif, pdf, doc, docx, xls, xlsx not more than 5MB.
7. Click Send button to submit.

How to Access Your Existing Ticket

1. Click My Tickets menu.
2. Enter your matriculation number.
3. Enter your valid phone number.
4. Click Send button.

How to Login to View Tickets, Replies and Statement of Results

1. Click on Login on the far right of the page.
2. Enter your Matric Number or NOUN Students’ Email Address.
3. Enter the password as “default”.
4. Click on Login
5. It will prompt the student to change the password for the first time.
6. The student should enter the current password “default” and then enter the new
7. desired password.
8. Click on submit.

TO VIEW THE EXISTING TICKETS – Click on home

TO VIEW THE RESULT STATEMENT – Click on the “Result Statement” to view your Statement of Result.

TO VIEW REPLY FROM NOUN STAFF – Click on the Bell on the right-hand side of the page to view if there are new messages.

How to Change Password on NOUN e-Ticket Platform

1. Click on the name of the student at the right hand side
2. Click on Profile
3. Click on Change password
4. Enter the current password
5. Enter the New password and confirm the new password.
6. Click on Submit button

How to Update Phone Number NOUN e-Ticket Platform

1. Click on the name of the student at the right hand side
2. Click on Profile
3. Enter the new and valid phone number
4. Click on update button