NOUN GUIDESNOUN

How to Use NOUN e-Ticketing Platform

What is NOUN e-Ticketing System?

The National Open University of Nigeria Support e-Ticketing System, in response to these challenges, provides an integrated mechanism for receiving, resolving and monitoring of complaints and enquiries without physical contact between the complainants and the response team. All the complainant or enquirer needs to do is visit the website to state his/ her complaints and a number would be assigned to them for ease of tracking of the complaint in case the complaint is not addressed satisfactorily.

This is, however, unlikely as all tickets are subjected to further scrutiny by higher authorities within the institutional structure. The system engenders transparency and provides the opportunity to track not only the staff that resolved the complaint but also the time taken to do so for quality assurance purposes.


Upon the receipt of the complaint or enquiry, the system assigns it to the appropriate unit depending on the nature of the complaint. The software is able to do these automatic assignments based on the institutional structure of the client as fed into the system before deployment.


In addition, the system is provisioned with a reporting or an alarm system that alerts the top executives as to the status of any ticket raised and the action(s) taken on it as well as the actors involved.

RECOMMENDED: How to Activate NOUN Student Email Address

Categories of Complaints on NOUN e-Ticketing Platforms

  1. ACADEMIC REGISTRY
    i. Admission Enquiries
    ii. Change Of Study Centre
    iii. Correction Of Name And Date Of Birth On The
    iv. Enquiries On Certificate Collection
    v. Error Of Name On Certificate
    vi. NYSC Issues
    vii. Old Student Re-enrolment
    viii. Undergraduate Transcript Enquiries

2. ELEARN PORTAL
i. Course(S) Not On Elearn Portal
ii. eLearn Login Issues
iii. Upload Of SIWES Report
iv. Uploading Of Projects/Seminar/Practicum/Teaching Practice

3. EMAIL AND COURSEWARE
i. eCourseware Issues
ii. No Email Address
iii. Student NOUN Email Issue

4. FACULTY / DEPARTEMENTAL ISSUES
i. Change Of Entry Level
ii. Change Of Programme
iii. Discrepancies In CGPA
iv. Graduation Related issues
v. Incomplete Result
vi. Missing Results
vii. Remarking Of Examination Scripts

5. INDUSTRIAL TRAINING (SIWES)
i. Change Of Email On SIWES Portal
ii. Change Of Password
iii. How To Login To The SIWES Platform
iv. Industrial Training Fund Stipends
v. Login Issues On SIWES Platform
vi. Missing SIWES Result
vii. Payment For The Logbook / Enquiries
viii. Registration For SIWES Courses

6. POSTGRADUATE (SPGS)
i. Graduation Status
ii. PhD ADMISSIONS
iii. Postgraduate Admissions (Pgd And Masters)
iv. Postgraduate Transcript Enquiries
v. Research Projects, Teaching Practice And Practicum

7. STUDENTS PORTAL ISSUES
i. Course Registration Issue
ii. Dropping Of Courses
iii. Login Issue
iv. Wrong Passport Upload

8. STUDENTS’ ACCOUNT
i. Credit Of RRR Payment
ii. E-Wallet Balance Issue
iii. Graduate Final Clearance
iv. IRREGULAR DEBITS IN THE WALLET
v. Printing of Student Wallet
vi. Semester Fees Omission

9. TMA & RESULT RELATED ISSUES
i. Change of Exam Venue
ii. Missing Result
iii. Remaking of Examination Script
iv. Unable to Access My TMA
v. Unable to View Result

How to Create New Ticket on NOUN e-Ticket System

  1. Go to the NOUN support portal at https://support.noun.edu.ng
  1. Click the Open New Ticket menu.
  2. Provide your matriculation number and phone number.
  3. Select the category of an issue and select the subcategory also.
  4. Enter your message body.
  5. If you have a file/screenshot for attachment. Select the file. NOTE: Supported file type
    include jpg, jpeg, png, gif, pdf, doc, docx, xls, xlsx not more than 5MB.
  6. Click Send button to submit.

How to Access Your Existing Ticket

  1. Click My Tickets menu.
  2. Enter your matriculation number.
  3. Enter your valid phone number.
  4. Click Send button.

How to Login to View Tickets, Replies and Statement of Results

  1. Click on Login on the far right of the page.
  2. Enter your Matric Number or NOUN Students’ Email Address.
  3. Enter the password as “default”.
  4. Click on Login
  5. It will prompt the student to change the password for the first time.
  6. The student should enter the current password “default” and then enter the new
  7. desired password.
  8. Click on submit.

TO VIEW THE EXISTING TICKETS – Click on home

TO VIEW THE RESULT STATEMENT – Click on the “Result Statement” to view your Statement of Result.

TO VIEW REPLY FROM NOUN STAFF – Click on the Bell on the right-hand side of the page to view if there are new messages.

How to Change Password on NOUN e-Ticket Platform

  1. Click on the name of the student at the right hand side
  2. Click on Profile
  3. Click on Change password
  4. Enter the current password
  5. Enter the New password and confirm the new password.
  6. Click on Submit button

How to Update Phone Number NOUN e-Ticket Platform

  1. Click on the name of the student at the right hand side
  2. Click on Profile
  3. Enter the new and valid phone number
  4. Click on update button

Gbenga

This post is authored by Gbenga, an experienced writer in the education sector, specializing in topics related to scholarships, grants, and travel guides. With a passion for empowering and guiding others, Gbenga has honed his skills as a writer to provide valuable insights and information in these specific niches.

24 Comments

  1. I have written to the school no response with my email. Am supposed to be graduating, but my results in not updating, even when I have my transcript with me, even I have sent my transcript, still no update.

  2. Kindly assist me on how to reset my password on the ticking login…i forgot my password.
    All effort to reset the password it keeps telling me invalid credentials…and also don’t know the email it’s sending the link for rest too…
    A swift response will be appreciated.

    Thank you

      1. I HAVE TRIED TO LOGIN THE NOUN EMAIL..IT KEEPS SAYING INVALID DETAILS…PLEASE ASSIST ME…AM I GOING TO OPEN A NEW EMAIL?

  3. Good day as a post graduate in education.how will I know the important courses I must do before I graduate?

  4. Pls help, have tried login to my eticketing account it keep saying in valid and i did forget password but is shows unrecognize crediential, pls what should I do?

      1. Am from LAFIA study centre Sir, facility of management science, studying BSC in accounting Matric no nou191029166 .
        I submitted my final year project but up to now I have not seen my result released and I don’t know what happened. Thank

  5. Good day sir. I am post graduate student. And how do I go about a course without soft and hardware copy and at the same time am unable to write all my TMA test. The response from my site is that ” The question has not been set. Please help me out

  6. I forgot my password, I tried to reset it. I was told to check my noun email address but I don’t understand. What is noun email address? Is it my email? Because I didn’t any message there

  7. please how do I login to my noun email.
    cus I forgot my password so I’m trying to get it back but I can’t login to my noun email

Leave a Reply

Your email address will not be published. Required fields are marked *

 

Back to top button